Latitude Internet Solutions is a home fibre alternative to the big telcos, providing broadband, Wi-Fi, phone and mobile services to homes and businesses nationwide since 2023. We connect users on Chorus, Enable and the nationwide fibre networks the biggest retailers connect through, and our home fibre plans start at $69/month. You get the same fibre line into your house, on our bill and support desk.
The reason a smaller provider can be a real alternative, rather than a compromise, comes down to how the market is built. As the Wikipedia summary of internet in New Zealand notes, more than 80 ISPs operate here, yet three of them hold roughly three-quarters of the market. Those three are not carrying a better fibre signal than everyone else. They are carrying more customers, more advertising and, often, longer hold times.
If you're weighing up who to move to, judge a provider on four things: the monthly price for the speed you actually need, whether there's a lock-in contract or a break fee, how fast they answer when something goes wrong, and whether they can cover your address on fibre or need a wireless option instead. Latitude covers all four, and the rest of this page explains how each one works so you can check any provider against the same list.
It matters because the network is fixed, so everything you can actually influence sits with the retailer. The Ministry of Business, Innovation & Employment explains that fibre was built through a Government partnership with those four local fibre companies, each covering its own geographic area. Chorus runs the largest footprint, and Enable covers Christchurch and surrounds. Your street is served by one of them regardless of which retailer you sign with.
Because the physical connection is the same, the only things that change when you switch provider are the bill, the terms and the people who pick up the phone. This is where a smaller retailer earns its place. When you ring Latitude on 0800 528488, you can usually talk with a real person immediately and you're not queuing behind hundreds of thousands of accounts. Our friendly customer services team can usually action a new connection within 12 hours of you signing up rather than leaving you waiting days for a slot.
The pricing you're compared against is also protected. The Commerce Commission sets price-quality rules for the wholesale fibre that every retailer buys, so no big telco is quietly getting a cheaper or faster line than a smaller one. That levelling of the wholesale cost is exactly why a lean retailer can pass savings on instead of matching a large provider's retail markup.
Check five things before you move, in this order.
When you switch fibre retailers, your connection is transferred in place, so in most cases the line stays live and you don't lose service during the change. You keep the same fibre running into the house; only the account behind it moves. Because the network operator is doing the switch on the back end, there's rarely a technician visit or a new install unless you're connecting your premises to fibre for the very first time.
Here's how I'd run it. Ring Latitude on 0800 528488 or use the contact page at latitude.nz to confirm fibre is available and pick a plan. We action the new connection within 12 hours of sign-up in most cases. If you're keeping a home number, we port it across to the VoIP service ($10 one off charge) so nobody has to learn a new number. Once the transfer completes, cancel the old provider, and watch for any break fee if you were still inside a fixed term with them.
The one thing worth planning is timing around a fixed-term contract with your current provider. If you're still locked in, an early exit can trigger a fee that eats into the first year's saving, so it's often worth timing the move for when that term ends.
Yes. Every home fibre retailer in New Zealand, large or small, connects through the same Ultra-Fast Broadband network built by Chorus, Enable Networks, Northpower Fibre and Ultrafast Fibre. The Ministry of Business, Innovation & Employment confirms this network was built through a Government partnership with those four companies. A smaller provider like Latitude Internet Solutions connects you on that same line, so the connection quality is identical.
Often, yes, because the wholesale fibre cost is regulated and the same for everyone, so a smaller retailer with lower overheads can charge less for the identical line. Latitude's home fibre starts at $69/month. The exact saving depends on the plan you're on now and whether you're still inside a fixed-term contract that charges a break fee to leave early.
A retailer switch, where fibre is already installed at your address, is usually quick because the line stays in place and only the account moves. Latitude actions most new connections within 12 hours of sign-up. A first-time fibre installation takes longer because it needs a physical connection and often a technician visit, which the network operator schedules.
Yes. Your number can be ported to the new provider's phone service, including a VoIP line that replaces an old copper landline. Latitude's Home Phone (VoIP) starts at $8.50/month and carries your existing number across, so you can drop the copper service without changing your number.
In most retailer switches the fibre line stays live, so you keep working through the change and don't book a day off for it. The transfer happens on the network operator's side while your household keeps using the same connection. To confirm your specific address and timing, call Latitude on 0800 528488 before you cancel your current provider.
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Author : David Gabites