SERVICE OVERVIEW 

Service Description

Fibre Broadband for Home

Availability

Fibre is not available everywhere, please contact us to determine services available at your address.

Service Charge

Plan

Per month

Data

Premium Home Fibre

 $      109.00

Unlimited

Everyday Home Fibre

 $       99.00

Unlimited

Essential Home Fibre

 $       69.00

Unlimited

Prices stated are for fibre connections in Towns & City areas and include a static/fixed IP address and GST. For Fibre in Rural areas add $20 per month.

Additional Data Charges

N/A

Set Up Charge

FREE self install. You can bring your own suitable modem (or we can supply a new modem priced from $130 depending on requirements).

Other charges

If any additional setup or install fees are required you will be advised prior to commencement of any work.

BROADBAND PERFORMANCE INFORMATION 

Broadband Speed

See Measuring Broadband NZ for independent information on broadband performance across different providers, plans and technologies

Broadband speeds can be affected by many factors. For more information about connection speeds click here

Broadband Access Type

UFB Fibre using our network to connect over Chorus, Northpower, Enable, and Tuatahi First Fibre or other fibre networks depending on availability in your area.

For more information about the different access types visit click here

OTHER INFORMATION 

Minimum Contract Period

One Month with Open Term

Early Termination

N/A

Notice period

One Month Minimum Notice period applies

Other Requirements

N/A

Traffic Management

N/A

Service restrictions

To read our Trading Terms and Conditions click here

Fair Use

To read our Fair Use policy click here

Effects on other services

Your broadband service requires power to operate. If power is not available (e.g. during a local power outage) the broadband, and any services which run over it, may stop working unless you have some sort of power backup system installed.

Your phone service may stop working if there is a problem with your broadband service. This would prevent you from using it to make calls to emergency services. Keep a fully charged cellular phone handy for use in these circumstances.

You should check with the provider of existing services such as fax, security alarms, medical alarms, EFTPOS, payTV connections to make sure they will operate with this service.

Complaints

If you have any problems you wish to discuss you can call us on 0800 528488, email us at support@latitude.nz or mail us at PO Box 12224, Christchurch.